Built in Obsolescence

So the fan oven has packed up, I've only had the cooker for two years. It really is a disgrace, everything built in obsolescence.

And I don't know whether I can deal with it as I'm still recovering from the death of the fridge freezer. When it happened I thought, It's ok I have insurance, if they can't fix it I'll get a new one. 

Due to Covid you can't speak to a person, so I went online and managed to navigate myself through to report my fault. I was told that I had to wait two weeks for an engineer, fair enough. Two weeks later the engineer arrives, I was at work so my son dealt with him, the fridge freezer had been certified dead; not so bad, I'd had it a long time and never liked it. 

I get back from work and my son tells me that the engineer said that he will report the death of the said white goods. 

Two weeks went by and I heard nothing, so I hunted everywhere on the website and finally found a person I could talk to. I was on hold forever. Then it transpires that the death of my fridge freeze had not been reported to the insurance company. it would need to be reported. Well I suggested that I was reporting it now. No it had to be reported by the engineer. Did I know him? I told her I had no relationship with him at all, as it had been my son who had dealt with him. There was nothing on their system, they would put me through to repairs. On hold again for even longer than before, then finally I'm through to another person.

I tell the story of the fridge freezer's death again and I am asked for and give them the engineers work number. At this point I am at breaking point, nearly forty minutes on the phone and the issue is no further forward to being resolved. That is when the woman on the other end of the phone made a mistake, she probably did not know the journey I'd been on since that fatal day when the fridge freezer died.

No idea about the vegan cheese, the ice bag hanging from the handle of the window, or the milk on the patio and then there was Mr Fox, in broad daylight sniffing out some thing, well I ran him off. All this in December, the thought of no fridge for Christmas!

She said 'I'll just phone them for you' I said 'For me! you're not doing it for me! It's your job.' I could see a lightbulb going on in her head , that I was a customer and it was her job to help me. She did her job after that, in fact she became overly friendly and I like to think that it was by some way of an apology. 

All the time I's been on hold, I'd been working out how much insurance I had paid and it wasn't pretty. I had paid ten times the worth  of the fridge freezer in insurance payments and what service had I received for it? Nothing. Never once had a repair.

Anyway the cooker is insured as well, they should be able to replace the fan quite easily...I imagine.